HCL wins contract from Novo Nordisk

Bengaluru: HCL Technologies (HCL) has won a contract from Danish pharma major Novo Nordisk to provide global service desk and on-site support. HCL will help Novo Nordisk transform its IT operations and create world-class end-user experiences and drive efficiency across its workforce.
HCL will implement a multilingual and omnichannel digital workplace solution for Novo Nordisk.The company said it will use the knowledge-centred service (KCS) methodology and its automation and self-service capabilities to support more than 48,000 end-users in 20 languages, across 58 countries and offer on-site IT services throughout the US, Asia and Europe.