3,000 citizens use NMC’s WhatsApp for payments, services

Nagpur: In just 13 days since its launch, 2,952 citizens actively used the Nagpur Municipal Corporation's (NMC) new WhatsApp chatbot to make payments and avail themselves of various civic services. This is a significant milestone in the civic body's push for digital governance.
The chatbot, launched by NMC's information and technology department, received an enthusiastic response overall, with 7,018 citizens sending a ‘Hi' message to initiate contact. Among them, around 4,000 explored service options, and nearly 3,000 went on to complete transactions or requests using the platform.
The ‘My Nagpur NMC WhatsApp Chatbot' allows users to pay property and water bills, view property tax details, request no dues certificates, and check recovery-related information — all through a simple WhatsApp interface.
To enhance accessibility, NMC plans to install QR codes at its Civil Lines headquarters, all 10 zone offices, Apali Bus stops, municipal hospitals, and major public locations. Citizens can either scan these QR codes or send a message directly to 7397807397.
To begin, users simply need to send ‘Hi' or ‘Hello.' The chatbot then prompts users to choose a preferred language and offers four services currently available on a pilot basis.
Nagpur: In just 13 days since its launch, 2,952 citizens actively used the Nagpur Municipal Corporation's (NMC) new WhatsApp chatbot to make payments and avail themselves of various civic services. This is a significant milestone in the civic body's push for digital governance.
The chatbot, launched by NMC's information and technology department, received an enthusiastic response overall, with 7,018 citizens sending a ‘Hi' message to initiate contact. Among them, around 4,000 explored service options, and nearly 3,000 went on to complete transactions or requests using the platform.
The ‘My Nagpur NMC WhatsApp Chatbot' allows users to pay property and water bills, view property tax details, request no dues certificates, and check recovery-related information — all through a simple WhatsApp interface.
To enhance accessibility, NMC plans to install QR codes at its Civil Lines headquarters, all 10 zone offices, Apali Bus stops, municipal hospitals, and major public locations. Citizens can either scan these QR codes or send a message directly to 7397807397.
To begin, users simply need to send ‘Hi' or ‘Hello.' The chatbot then prompts users to choose a preferred language and offers four services currently available on a pilot basis.